FAQ

P'sang Buttercup condom is an innovative product designed to solve mistakes commonly experienced when using condoms in traditional foil packaging. P'sang unique packaging removes all risk of elasticity lost from wrong way of storage as well as any accidental tearing during removal from packet while maintaining its buttercup shape. 

When used as directed, condoms are 98% effective in preventing pregnancy. It is also the only contraceptive method that can help prevent the spread of sexually transmitted diseases (STDs) at the same time. In addition, P'sang buttercup condom works greatly in reducing the risk of wearing a condom wrong: 

• Peel the seal smoothly without tearing the condom,
• Identify the correct side of the tip to get unrolling on the correct direction,
• Use with plenty of lubricants to prevent heat from friction

Each material has its own advantages so it is up to one's personal preference. With polyurethane condoms, exposure to oil-based products will not damage it and it is suitable for people with latex allergy but it is sold at a more expensive price. Natural latex is more durable so there’s low slippage and breakage rates with multiple studies that proves latex’s high effectiveness in preventing transmission of STDs. 

Paying homage to our name, our banana scented P’sang condoms masks the unpleasant burnt rubber smell for a more pleasure experience. It also smells delicious and helps to boost the libido! Shop ORI, Zero and Asian Fit to try it yourself!

With over 31 years of experience in the condom manufacturing and export market, our Malaysian manufacturing partner is internationally certified with the ISO 13485 standard like brand “D’s” manufacturer.

No. Condom breakage only happens during situations like faulty production where micro-tear happens during manufacturing, wrong side of wearing, wrong size of wearing and wrong storing method. 

P’sang guarantees our customers with stringent quality control, and all of the sold products are 100% tested in the laboratory.

Some condoms are manufactured with bad quality rubber that results in chalky, powdery, and smelly condom. P’sang uses the high quality rubber, produces only clear and odourless condoms, in natural fruity aroma.

No. Using two condoms at the same time is not a good idea as it may lead to one or both of the condoms tearing from the friction.

The condom failure happens very rarely as long as you choose the right condom and wear it as directed. If you want to take extra protection when having sex, it is always better to use another form of contraception at the same time. For example, taking a contraceptive pill, spermicide or IUD as well as a condom will ensure that both of you have double the protection.

No. Most people report that they feel more secure and relaxed wearing a condom during the intercourse. When used correctly, use of condom can actually enhance sexual pleasure. P’sang users have shared feedback that they have prolonged intercourse when using P’sang Original.

Condom slippage is one of the biggest issues faced by Malaysian men due to ill-fitting size that is too wide and tends to slip off during penetration. P’sang Asian Fit comes with a narrower width that guarantees you a no-slip experience. 

It depends on the user's preference. Hyper-thin products enhance both you and your partner’s stimulation and sensation, while the classic condom can help men last longer in bed. 

When you use a condom, using a lubricant is a must to prevent pain caused by dryness and friction. All P’sang condoms come filled with a generous amount of lubricant for a smoother and worry-free experience. 

Tip: We recommend that you only use water or silicone based lubricants together with your P’sang condoms for optimal use.

Some people prefer condoms with dots and ribs built-in. The dotted feature stimulates the vaginal wall with heightened sexual sensation for the female while the ribbed texture enhance the penile movement and brings added comfort to the male. P’sang 1+1+1 has both dots and ribs with a contoured head and extra lubricants that enhance enjoyment for both partners.

Yes with specially designed condoms made for oral sex. Using a condom will help to prevent sexually transmitted diseases (STDs) like gonorrhoea, genital herpes and syphilis from spreading from the vagina/penis to the mouth and vice versa. With P’sang Bubblegum, you get a sugar-free food-grade flavoured protection made to enhance your oral experience.

Unsure of which P'sang condom fits your needs best? Take our quiz to find out: 

https://www.fyrebox.com/play/find-the-right-p'sang-con_O2jj9D1kY

Condom must be stored in a dry and cool place so avoid storing your condoms at places with direct sunlight, friction (such as wallet) and heat (such as the inside of the car). Latex will break down and lose elasticity under these conditions.

Traditional condom packaging in tin foil receives direct friction from the pocket or other objects in your bag. P’sang buttercup condom is sealed inside a unique cup-like container that prevents direct friction onto the condom and reduces condom failure rate.

Latex is made to be waterproof but we do not recommend you using a condom underwater. This is due to chemicals such as chlorine and other additives found in water that may affect the condom performance effectiveness. However, if you do need to use a condom underwater, please ensure that you put the condom on before getting in.

P'sang accepts payment via PayPal Express (PayPal balance & credit card) and MOLPay(Online Banking & 7-Eleven).

You will get your tracking link in your email address on the next working day (Monday - Friday) after the date of payment. However, the tracking link will be activated the day after when your parcel has been picked up by the courier for delivery.

All paid orders will be shipped out on next working day (Monday-Friday) by Courier Service.

The only one who knows what is inside your parcel is YOU! Our packaging is packed in a plain parcel with no brand name, no labels and no product description.

For any enquiries, feel free to contact our friendly customer service colleagues via info@psang.co. 

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For exchanges and returns, please get in touch with our customer service immediately at info@psang.co with the following details within 2 weeks of receiving your purchase:

• Your order number

• Information on the affected item

• Photo of the affected item

Due to the nature of the products and health regulations, we are only able to accept product returns for the following reasons:

• Items shipped incorrectly - wrong item / wrong quantity

• Items shipped has manufacturing defects

• Items have not been opened or used with the packaging intact

Terms:

• Exchanges are only available for the same product

• P’sang reserves the right to withhold any exchanges/returns if your original item has not reached our warehouse

Upon arrival of your returned item to our warehouse, our team will take 1-2 working days to process your return. You will receive an update once your return/exchange item has been processed.

For exchange item, you will receive the product within the same delivery time frame as your original order, once we receive your parcel and examine it.

At P'sang, we take your privacy seriously! Please read this Statement of Privacy to be more aware about our policy on collecting, using and disclosing personal information. P'sang occasionally update this Statement of Privacy to reflect company and user’s feedback. We encourage you to review this Statement periodically to be informed of how we are protecting your personal information.

Privacy Statement

P'sang treats personal information, such as your name, email address or telephone number as confidential. We promise your personal information will not be disclosed to any third parties. We will not use or sell your personal information to third party unless:

• Users agreed to share with third party;

• Users make known to public of their personal information voluntarily and willingly in order to enjoy products or services;

• Violation of Psang's Terms of Use, or as otherwise required by the law.

P'sang may use your contact information to send newsletters and other product/service information that you may be interested in. If you no longer wish to receive our emails, you can opt out at any time by clicking the “Unsubscribe” link.

Instructions For Use

P'sang is committed to protecting the security of your personal information. We use password set up by users to help protect your personal information from unauthorized access, use, or disclosure. Users are fully responsible for protecting their password. If users are using public computer, please logout before leaving to prevent disclosure of personal information.

Terms

By using this site and providing information as a registered user, you are in agreement with our privacy policy. We are not responsible for the breach of our privacy statement or other contents on websites outside the P'sang domain name.

Get your P'sang delivered when you order the condoms online  via

https://www.psang.co